Refund policy

Please be aware we cannot guarantee any returns or replacement , please contact us at 15925983160@163.com or through the contact us page or whatsapp support at any time for more info.

In case your order did not arrive or arrived damaged in any way please contact us at 15925983160@163.com or through the contact us page or whatsapp support at any time for a refund or compensation.

To initiate a return, you can do so through 15925983160@163.com contact us. Please note that returned items need to be shipped to the following address: [Insert RETURN Address]

If we accept your return, we will send you a return shipping label and instructions on how and where to send the package. We do not accept products that are returned directly without applying for a return.

If you have any return issues, you can always contact us through 15925983160@163.com contact us.

 

 

Damage and issues
Please check your order items upon receipt. If the items are defective, damaged, or shipped incorrectly, please contact us immediately so that we can evaluate and correct the issue.

 

Exceptional/non returnable items
Certain types of products cannot be returned, such as perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized products), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gas products. If you have any questions or concerns about specific products, please contact us.

 

refund
We will notify you after receiving and inspecting your returned item, and let you know if the refund is approved. If approved, the refund will be returned to your original payment method within 10 working days. Please note that your bank or credit card company also needs some time to process and post refunds.
If you have not received the refund within 15 working days after we approve the return, please contact us through 15925983160@163.com contact us.